13804 Alabama Ave S., Savage, MN 55378 • 612.501.5832 • Shannon.L.Fulton@Gmail.com
Shannon Fulton
13804
Experience
November 2013-Janurary 2014
Randstad Technologies
Wells Fargo Contract
Minneapolis, MN
Project Coordinator-Graphic Design
§§ Reviewed jobs for accuracy and completeness to ensure customer’s requirements are met and
appropriate brand standards are maintained.
§§ Proactively resolved routine problems in a timely manner.
§§ Served as project liaison with designers and internal clients, provided project management
throughout the life of the job.
§§ Actively consulted with clients regarding their jobs, providing timely and courteous service.
§§ Recorded job specifications and clarified required information, ensuring specifications are
accurate.
§§ Created jobs, managed and applied appropriate workflows in APrimo. Assigned appropriate
designers and proofreaders to the job, prioritizing work as needed.
§§ Monitored progress of job within the workflow to ensure due date is met
§§ Worked with other project coordinators to ensure all work is maintained within deadlines.
§§ Facilitated timely and thorough responses for customer inquiries, requests for services and
problem resolution.
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May 2007-November 2013
Capella University
Minneapolis, MN
Advising Associate
Training and project management
§§ Managed training projects that anticipate volume problem areas as they developed.
§§ Maintained and created training materials; job aids, quick guides, class room training, hands on and
computer based training.
§§ Developed learning objectives and appropriate training analysis of trainees by collaborating with
subject matter experts and leaders.
§§ Facilitated on board training for our customer service department.
§§ Created and managed cross-training programs and curriculums.
§§ Strategically managed quality assurance to aid in appropriate training opportunities.
§§ Developed relationships with leadership to understand where the needs were in training.
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Shannon Fulton
612.501.5832 • Shannon.L.Fulton@Gmail.com
§§ Managed three to ten employees that included performance styles and coaching.
§§ Identified and developed tools to help the team and leaders learn positive change management
skills.
§§ Coordinated curriculum schedules for trainees and corresponding experts.
Design and implementation for communication and change management
§§ Developed an effective communication tool via SharePoint for multiple departments to utilize.
§§ Analyzed the learning management system with reporting to help monitor and anticipate volume.
§§ Subject matter expert for marketing projects related to email campaigns.
§§ Historical case reporting and analytics to understand business needs.
§§ Analyzed outbound communications for any grammatical errors or anticipated volume problems.
§§ Assisted in understanding change for the team with SA (student administrator).
§§ Assisted in change management upgrade to course room 3.0 blackboard.
§§ Facilitated and managed process improvement teams.
Customer service
§§ Helped learners with their financial aid.
§§ Assisted in Technical support problems for learners.
§§ Helped learners with Academia type questions and help coach them through their problem.
§§ Provided quality customer service with a one call resolution
§§ Processed emails and customer cases within CRM (customer relations manager)
§§ Maintained SharePoint sites
April 2006-May 2007
Administrator/Marketing
§§ Maintained company website
§§ Worked with agents to create brochures for homes
§§ Created other marketing pieces such as business cards, flyers, buttons, posters and stickers
§§ Managed the front reception area
Adorn Results Reality, LLC
Woodbury, MN
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Shannon Fulton
612.501.5832 • Shannon.L.Fulton@Gmail.com
June 2004-March 2006
The Imagery
Digital Artist
§§ Retouched photos for photographers
§§ Color corrected photos for photographers
§§ Designed and created digital art for print
§§ Created and maintained company website
§§ Designed market specific brochures/flyers/business cards and other advertising pieces
May 2002-Present
Thompson Graphics
Independent Contractor – Graphic Design and Webpage Design
§§ Work with clients to understand needs for websites and graphic design documents
§§ Develop brochures, business cards and catalogs
§§ Retouch photos and digital art
§§ Managed business finances and operations
Companies worked with:
Apple Printing
Whitehouse Custom Color
Lori Mosby Photography
Education
Graduated 2012
Savage, MN
Burnsville, MN
Capella University
Minneapolis, MN
Bachelor of Science in Business – Business Administration
Graduated 2004
Dakota County Technical College
Associate of Applied Science in Graphic Design
Graduated 2003
Dakota County Technical College
Technology experience and references available upon request
Rosemount, MN
Rosemount, MN
Associate of Applied Science in Multimedia/Webpage Design
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